Maple Industries: Service Excellence
At Maple Industries, we tend to look at service a little bit differently than most companies.
We believe that when you are manufacturing excellence, the process and the product are inseparable. Every lock pin we make, every cam pin we handle and every Torx screw that goes out the door is manufactured to the highest standards and with total transparency. We stand behind our products 100%, and we know that you will find their quality to be unrivaled.
Customer satisfaction is our #1 goal, and we pride ourselves on getting it right the first time.
To ensure our service vision is a reality, we have implemented a comprehensive quality assurance program and value-added services, such as:
- complete traceability throughout production and inspection processes
- first-piece, in-process and final inspections using sophisticated testing and measuring equipment
- production configuration maximized for cost efficiency
- substantial inventory for Just-in-Time (JIT) delivery
- stocking programs
To ensure we achieve the utmost product integrity, our heat treating facility is both Q1 and NAD-CAP accredited by the Performance Review Institution.
Maple Industries approaches every order with the idea that our customers deserve more than a superior product; they deserve a superior product delivered on time, with so much access to the production process, that it might as well be in-house.
We do this because we know our customers expect results. That is ultimately what we are providing. It means more than cutting tool hardware. It means being a trusted partner in the carbide cutting tools market and beyond — one who understands the importance of keeping the wheels of progress turning.
We measure our success by your success.